olb365 Privacy Policy

This page describes what data we collect when you use olb365 and how we keep that information protected. Our privacy practices govern account registration, payment processing, gameplay activity, and communications. We collect only information necessary to deliver our service, comply with Indonesian financial regulations, and maintain platform security.

We at olb365 recognise that your personal data deserves protection. We encrypt sensitive information, limit access to authorised staff, and do not sell or transfer your data to third parties except where required by law or necessary to process your deposits and withdrawals. Our privacy commitments apply whether you access olb365 from Jakarta, Surabaya, Bandung, Medan, or Semarang, and across all devices—desktop browsers, mobile phones, or tablet apps.

By using olb365, you consent to the data practices described below. If you have questions about how we handle your information, contact our support team through your account dashboard. We are committed to transparency and will respond to data requests in accordance with applicable law.

What Data We Collect on olb365

We collect data in several categories. First, account information: your email address, full name, phone number, and date of birth. We require these during registration to create your account and enable password recovery. Second, identity verification data: we may request your national identity card (KTP), passport, or government-issued photo ID to verify your identity before allowing withdrawals or if we suspect account misuse.

Third, payment information: when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive transaction records showing the payment method, amount, timestamp, and transaction ID. We do not store your banking credentials (passwords, PINs, or account numbers) ourselves—your bank or wallet provider handles that authentication. We receive only settlement confirmation.

Fourth, gameplay and betting history: we log every wager you place, every live-dealer table you join, every slot spin you make, and every settlement outcome. This record helps us support account disputes, detect fraud, and fulfil tax and regulatory obligations. Fifth, communication data: we store emails, support chat messages, and phone call records when you contact us for assistance.

How We Use Your Data

We use your data for the following purposes. Account management: we verify your identity, process deposits and withdrawals, send account confirmations, and manage password resets. Service delivery: we personalise your experience (showing your preferred sports markets or live-dealer tables), track your session activity, and improve platform functionality based on usage patterns.

Regulatory compliance: Indonesian law requires us to verify user identity and maintain records of gaming activity. We share necessary information with tax authorities and financial regulators if legally required. Fraud prevention: we analyse gameplay patterns, payment history, and device data to detect suspicious activity such as account hijacking or collusion.

Communication: we send you deposit confirmations, withdrawal notifications, settlement alerts (especially important during Liga 1 finals or Piala AFF tournament rounds when volume spikes), and support responses. We may also notify you of platform maintenance, new features, or important policy changes. You can opt out of promotional communications through your account settings, but we will continue sending transactional and legal notices.

Data Security and Encryption

We at olb365 encrypt all sensitive data in transit and at rest. Your password is hashed using industry-standard algorithms; even our staff cannot view your plain-text password. Payment data is encrypted using TLS 1.2, and identity documents are stored on segregated, access-controlled servers.

We maintain access controls: only authorised staff (support agents, compliance officers, technical administrators) can access your account data, and only when necessary to serve you or comply with law. We conduct regular security audits and penetration tests. If we discover a data breach, we will notify affected users within 72 hours and take steps to mitigate harm.

Third-Party Processors and Data Sharing

We work with third parties to deliver olb365. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment banks, and online payment, e-wallet, mobile banking, local payment direct channels) receive transaction data necessary to settle deposits and withdrawals. Email service providers handle our transactional emails. Identity verification services may receive your document images to confirm legitimacy. Live-dealer studios in our partner data centres process video and audio streams.

We do not share your data with marketing partners, advertisers, or data brokers. We share with law enforcement and regulatory authorities only when legally compelled by court order or formal regulatory request. All third-party processors sign data-processing agreements committing them to confidentiality and security standards aligned with ours.

Cookies and Tracking

We use cookies to remember your login session, store your preferred language, and track anonymous usage patterns to improve platform stability. Cookies remain on your device for up to one year, but you can delete them anytime through your browser settings. Deleting cookies will log you out of olb365.

We do not use third-party tracking pixels or analytics that follow you across the internet. We analyse olb365 traffic only to understand how users navigate our platform and where technical issues occur.

Your Rights and Data Access

Under Indonesian data protection principles, you have the right to access, correct, and (in certain cases) delete your personal data. To exercise these rights, contact our support team through your account dashboard or by email. We will respond within 30 days. You can request a copy of all data we hold about you in a machine-readable format.

You may request deletion of your account and associated data, subject to legal retention requirements. We may retain your gameplay history and transaction records for regulatory compliance (typically 7 years). Your personal contact information (email, phone) will be securely deleted or anonymised upon account closure, except where retention is legally mandated.

Data Retention and Deletion

We retain account data for as long as your account is active, plus 7 years following closure or final transaction. This retention period reflects Indonesian tax, financial, and gaming regulations. Payment records and identity documents are kept for the same duration. Gameplay history is retained for fair-play audits and dispute resolution.

If you are inactive for 24 months, we may close your account and archive your data. You can reactivate by contacting support. If legal proceedings are pending, we retain all relevant data until the matter is resolved.

Policy Updates and Contact

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. Continued use of olb365 following a policy change constitutes acceptance of the new terms. If a change materially affects how we use your data, we will notify you by email.

If you have questions about this privacy policy, believe we have mishandled your data, or wish to exercise your data rights, contact our support team. You can reach us through the Help section of your account dashboard, available in Indonesian and English. We are committed to addressing your concerns promptly and fairly.